How do I return an item? The policy of the Company is not to accept the return of goods, but where this is agreed a handling charge will apply. Order Cancellation A cancellation can only be accepted if it will not cause loss or cost to Vinyl Flooring Online, and only when the cancellation is registered and a reference number obtained from us. Vinyl Flooring Online will not accept any cancellation of the order once the vinyl has been cut. Refunds A Refund on orders that have not already been delivered can be given but only if it does not cause cost loss or cost to Vinyl Flooring Online. If the product ordered is made to your specifications it can not be refunded. If the order has already been delivered it can not be refunded. If customer receives damaged or incorrect goods a refund may be given after it has been discussed with Vinyl Flooring Online.